Publicly traded e-commerce marketing automation platform Klaviyo has agreed to acquire Agency, a three-year-old AI-powered customer success startup founded by serial entrepreneur Elias Torres. The terms of the deal were not disclosed. Founded in 2023, Agency had raised $32 million from investors including Sequoia, Menlo Ventures, and Felicis prior to the acquisition. As part of the deal, Torres (pictured left) will join Klaviyo as chief product officer (CPO), leading Agency’s 25-person team to…
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