Bret Taylor, co-founder and CEO of Sierra, a startup that builds customer service AI agents for enterprises, is convinced that the way humans interact with software will change in the near future. Last month, Sierra launched Ghostwriter , an agent designed to build other agents. With this “agent as a service” tool, the startup intends to replace traditional click-based web applications with natural language. Users simply describe what they need, prompting Ghostwriter to autonomously create and…
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