The theory of voice being the next big interface has picked up strong momentum, with investors pouring billions of dollars into voice AI startups working on areas ranging from model makers to enterprise customer service providers, and from meeting note-takers to AI-powered dictation. Every week there is a new model or a tool release that claims to sound human and converse like one. However, in reality, that might not be the case. Enterprise voice AI platform PolyAI’s CTO Shawn Wen thinks…
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